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Language Power Online Academy
Customer care office
To contact the customer care office, you can call us or send an email.
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Our annual group courses start in October and end in April / May, in any case before the exam sessions in May / June. As for the other types of courses, they will be activated at the time of the request.
No, even though we recommend taking certifications at the end of the courses.
The Customer Care Office is available all the time to go through every single request of course interruption based on different reasons: students changing their minds about taking a course, health issues or serious grounds. In this case, the student will have the amount of money equivalent to the hours he has not done. For instance, if I have done 10 hours of lessons and I paid for a 40-hour package, I will have the money back for 30 hours I have not done.
Of course, you can cancel the individual lesson with a 24-hour notice before the lesson itself. In case there is no notice, the lesson will be counted as done. It is also possible to make up for the lesson, but the date must be agreed with the teacher.
Yes, but the request will be evaluated by the principal and the faculty members.
Since it is a custom-made didactic program, it is possible to start the course after its beginning. The student will make up for the lessons he did not attend.
Yes, group lessons can and should be made up in other classes of the same level, preferably in the same week in order not to lose didactic continuity. The student should agree on a lesson date with the teacher or with the Customer Care Office.
Both students can cancel the pair class by mutual agreement with a 24-hour notice before the lesson itself. Should one student be absent, it is not possible to make up for the lesson.
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